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Smoke-zone help

Quick answers first — a real human second.

Help & Support

Welcome to the Smoke-zone Help & Support page! We're here to help you on your journey to quit smoking gradually. Below you'll find answers to common questions, troubleshooting tips, and how to contact our support team.

Frequently Asked Questions (FAQ)

1. Do I need to create an account to use Smoke-zone?

No, creating an account is optional. You can use the app without an account; however, signing up via Email & Password, Google, or Sign in with Apple allows you to sync your progress across devices and access subscription features.

2. How do I subscribe to Smoke-zone, and what plans are available?

Smoke-zone offers subscription plans on a weekly, monthly, and yearly basis. You can subscribe directly within the app through the subscription tab and choose the plan that suits you best.

3. Can I cancel my subscription at any time?

Yes, you can cancel your subscription at any time through your Apple ID subscription settings. Your subscription will remain active until the end of the current billing period.

4. How do I delete my Smoke-zone account and personal data?

If you have created an account, you can delete it directly from the app under account settings. This will remove your personal data and subscription information from our servers.

5. What personal data does Smoke-zone collect?

We collect your Name, Email address, Phone number, Crash logs, and Health/Fitness data necessary to provide and improve the app experience.

6. Is my personal data shared with third-party AI services?

No, your data is not sent to any third-party AI services. However, we use third-party SDKs such as Firebase Analytics, Meta/Facebook SDK, RevenueCat, Sentry, OneSignal, and TikTok SDK for analytics, crash reporting, push notifications, and subscription management.

7. Where is my data stored?

Your data is securely stored using Firebase and Google Cloud services. We operate under Moroccan jurisdiction and comply with applicable local data protection laws.

8. Can children under 12 use Smoke-zone?

No, the app is intended for users aged 12 and above and is not directed at children under 12.

9. How do I recover my account if I forget my password?

If you signed up via Email & Password, use the “Forgot Password” option on the login screen to reset your password. If you use Google or Sign in with Apple, please use those services to sign in directly.

10. Does Smoke-zone support user-to-user transactions?

Yes, the app contains a marketplace that allows transactions between users within the Smoke-zone community.

Troubleshooting Tips

  • App Crashes or Freezes:
    Make sure you have the latest version of Smoke-zone installed. Restart your device and try again. If the issue persists, please contact support with details.

  • Subscription Issues:
    If your subscription does not activate after purchase, verify your Apple ID subscription status and ensure you are logged into the correct account. Reinstalling the app may help.

  • Login Problems:
    Check your internet connection and that you are entering the correct credentials. Use the password reset option if necessary.

  • Push Notifications Not Working:
    Confirm that notifications are enabled for Smoke-zone in your device settings.

Contact Support

If you need further assistance, please reach out to us:

Our team is happy to help you make the most of Smoke-zone and support your quit smoking journey!

© craftusingai | Jurisdiction: Morocco